This quote contains the Scope of Work and Deliverables between Targeter and You.

       1.  Services to be Provided

• ICP Definition
• Custom Cold Email Strategy
• Dedicated Growth Strategist
• Domain Configuration (SPF, DKIM, and DMARC)
• Automated Sequences
• Email Deliverability Services
• Personalization
• Prospects Ecosystem Creation
• 14 Outbound Sales Scripts (copywriting)
• Basic CRM Data Integration Sync (HubSpot, Salesforce, Others)
• Leads Enrichment
• Email Warmup Service
• A/B Testing Subject Lines
• Automated alerts
• Optimization
• Stats & tracking
• Setup Cold Email Sending Infrastructure
• LinkedIn and LinkedIn Sales Navigator integration
• Social Selling (Linkedin, Twitter)
• Multichannel Outreach
• Industry “Scoops” Directly in Slack
• Leads Scoring
• Attribution Reporting
• Website Personalization
• Sales Pipeline Management
• 3 email mailboxes
• CRM Services + Custom Integrations
• One-off Promotional Email Blast Services
• One Branded Landing Page + Calendar Integrated
• Enrich a Custom lead List
• Retargeting
• Task Reporting
• Predictive Sending
• Dedicated IP Configuration
• Email Templates Services

       2.  Confidential Information

The parties acknowledge and agree that either party may gain access to confidential information of the other party during the course of Targeter providing the Services. Both parties shall take all actions reasonably necessary to ensure that the Confidential Information remains strictly confidential and is not disclosed to or seen, used or obtained by any person or entity except in accordance with the terms of this Agreement.

       3.  Non-solicitation

During the period commencing on the date of this Agreement and ending on the first anniversary of the client’s acceptance of the last Services performed or Deliverable delivered hereunder, whichever is later, neither party will directly solicit the employment of any officer, employee, consultant, or contractor of the other party or its affiliates without the prior written consent of such other party.

       4.  Disputes

Any disputes that arise between the parties with respect to this Agreement shall be submitted to binding arbitration under, and by a single arbitrator appointed in accordance with, the then current commercial arbitration rules of the American Arbitration Association. Any such arbitration shall be conducted in Albany, New York. The parties shall share equally the costs and expenses of any such arbitration; provided that the arbitrator shall have the authority to award costs and legal fees to the prevailing party if he or she deems appropriate. The final decision of any such arbitrator shall be enforceable in the courts of Albany, New York or any other state in which Targeter resides or maintains a place of business.

       5.  Relationship of Parties

This Agreement does not constitute, and shall not be construed as constituting, an agency, partnership, or joint venture relationship between Targeter and the client. Neither party shall have the right to obligate or bind the other party in any manner whatsoever.

       6.  Survival

The obligations of the parties under the sections of this Agreement regarding payment, confidentiality, ownership of work product, disputes, limited warranty and remedies, non-solicitation, and placement fee shall survive any termination or expiration of this Agreement.

       7.  No Refund Policy

Targeter does not issue refunds for all services once the order is confirmed and the project is moved into the planning phase.

       8.  Support Services

The term “Support” consists of assistance to clients via email with respect to any Service deliverables provided by the company. Support will be available during the company’s business hours, Monday through Friday, excluding local holidays.

1. Submission of Support Issues

   The client shall submit to the company via email to support@targter.com all relevant information including, but not limited to:

   1. A complete description of the issue
   2. When the issue started and
   3. Any error messages or indications that client received when the issue occurred
2. Severity Classification and Response Time Goal

   Issues are classified according to the severity of the impact to the deliverable in accordance to the chart below. All disputes regarding the severity classification will be resolved by the company in its sole discretion.

   Severity	Impact	Response Time Goal
   1	Directly impacts the Client’s ability to conduct business	Within twenty-four (24) hours
   2	Client business is impacted but functioning	Within two (2) business day
   3	General questions related to the deliverable	Within three (3) business days

    

3. Disclaimer

   The company shall not be responsible for providing support to the extent that issues arise because the client,

   1. uses the deliverable in a manner not in accordance with the SOW
   2. has modified the deliverable either themselves or, via a third-party

   However, the company may provide additional services to correct the problem via mutually agreed changes in the SOW.

       9.  Use of Customer Feedback

The company reserves the right to use the client’s testimonial and logo in its website at the discretion of the company.

By signing this quote, you have acknowledged that you have fully read, understand and completely agree to the Scope of Work, Deliverables, Terms and Conditions mentioned above.